For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Daily digest emails for logins are not sent out to Box Administrators since Jan 4th, 2016

Incident Report for Box

Resolved

The emails are sending again without issue - this issue is being marked as resolved.

Posted Jan 27, 2016 - 14:11 PST

Monitoring

Our engineers have resolved the issue, and are monitoring the email service to ensure that no further problems arise.

Posted Jan 22, 2016 - 14:27 PST

Identified

Our engineering team has identified the cause of the issue and are working to resolve it.

Posted Jan 22, 2016 - 12:32 PST

Investigating

We are aware the daily digest emails of login activity are not being sent out to Box Administrators since Jan 4th, 2016. Our engineering team is investigating the cause of the issue.

Posted Jan 21, 2016 - 13:55 PST

This incident affected: Box Web Application (Email Notifications).