Some customers may experience issues downloading files

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

As of 4:04pm PDT, the issue with downloading files should now be resolved.

Posted Sep 15, 2014 - 16:38 PDT

Investigating

As of 3:30pm PDT, some customers may experience issues when downloading files. We are investigating the issue and will provide an update as soon as we know more.

Posted Sep 15, 2014 - 16:01 PDT