For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Minor] Issues with All Files Page

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. All Files Page Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted Aug 19, 2026 - 05:03 PDT

Monitoring

Our team has taken steps to remediate this issue and is seeing improvement on the All Files page service. We are continuing to monitor for any additional impact.
Posted Aug 19, 2026 - 04:57 PDT

Investigating

Our team is investigating an issue on All Files page, in the WebApp. Users may see errors or slowness when attempting to access files or folders. We will provide additional information as it becomes available.
Posted Aug 19, 2026 - 04:38 PDT
This incident affected: Box Web Application (Files Page).
← Current Status Powered by Atlassian Statuspage