For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
SSO Scheduled Maintenance
Scheduled Maintenance
Report for Box
Completed
The maintenance on our SSO service has been completed. No impact was observed during the course of this maintenance. If you experience any issues, please contact us at https://support.box.com.
Update
The maintenance on our SSO cluster is still in progress. Further updates will be sent in the next hour or as the status changes.
Update
The maintenance on our SSO cluster is still in progress. Further updates will be sent in the next hour or as the status changes.
Update
The maintenance on our SSO cluster is still in progress. Further updates will be sent in the next hour or as the status changes.
Update
The maintenance on our SSO cluster is still in progress. Further updates will be sent in the next hour or as the status changes.
Update
The maintenance on our SSO is still in progress. Further updates will be sent in the next hour or as the status changes.
In progress
The maintenance for our SSO cluster has started and we will provide updates every hour or as the status changes.
Scheduled
On Monday, August 12, 2019 Box will perform a planned maintenance to upgrade our Single Sign On (SSO) cluster, PingFederate. The maintenance will begin at 5:00 PM Pacific Standard Time and is expected to complete by 11:00 PM the same day. We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
This scheduled maintenance affected: Box Web Application (Login/SSO), Desktop Applications (Login/SSO), and Mobile Applications (Login/SSO).