Box Mobile App Not Displaying All Folders/Files

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

The issue with the Box Mobile app not displaying all folders/files has been resolved. Please submit any new issues to https://support.box.com.

Posted Mar 31, 2015 - 11:45 PDT

Identified

Box Engineering Teams have identified the underlying cause of this behavior and are preparing a fix. We will provide the next update when this fix has been fully tested and released to production.

Posted Mar 31, 2015 - 09:05 PDT

Update

[Clarification] Folders impacted by this issue may see the following error in the Box Mobile app "We couldn't load this folder. Please try again."

Posted Mar 31, 2015 - 08:41 PDT

Investigating

Some users may find the Box Mobile applications does not display all folders/files. Box Engineering Teams are actively working to resolve this issue.

Posted Mar 31, 2015 - 08:36 PDT