For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Upload Service Issues

Incident Report for Box

Resolved

The monitoring period for this issue has ended and no further impact has been observed. If you continue to experience any issues, please contact Box User Services at https://community.box.com/t5/Contact-Support/ct-p/BoxSupport

Posted Feb 09, 2018 - 11:55 PST

Monitoring

Box Engineers have identified the root cause of this incident and have taken immediate steps to remediate. All customers should be able to upload to Box at this time. Engineering will continue to monitor to ensure no further impact is observed before declaring this as resolved.

Posted Feb 09, 2018 - 11:32 PST

Investigating

Box Engineering is currently investigating an issue with Uploads.

Posted Feb 09, 2018 - 11:25 PST