For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
[Major] Box Shuttle Service Seeing Issues Creating New Jobs
Postmortem
Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.
On March 25, 2025 between 08:44 AM PDT and 09:44 AM PDT a small number of users may have experienced delays or errors when starting new Shuttle jobs. During this time, a datastore used by Shuttle experienced elevated latency, which had a temporary adverse affect on a subset of active Shuttle accounts. We were able to resolve the issue by reducing the load on this datastore.
We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.
We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.
Sincerely,
The Box Team