Crocodoc Users May Experience Issues With Document Conversions and Previews

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

Box engineering has confirmed that issues with Crocodoc Conversions and Previews are fully resolved. If you continue to experience any issues with the Crocodoc service, please contact the Box User Services team via https://community.box.com/help

Posted Oct 10, 2017 - 08:44 PDT

Monitoring

Box engineering has identified and remediated the issue with Crocodoc conversions and previews. Documents that were uploaded during the impact period may need to be re-uploaded. The team will continue to monitor the Crocodoc service to ensure no further impact.

Posted Oct 10, 2017 - 08:29 PDT

Investigating

Box engineers are currently investigating an issue with the Crocodoc service where some users are experiencing issues converting and previewing new documents.

Posted Oct 10, 2017 - 07:45 PDT