We have resolved this issue, and full access has been restored to all of our users to our Support portal.
Posted over 2 years ago. Jun 01, 2015 - 14:51 PDT
Some users may be unable to access the Box Help Center at https://support.box.com. One impact is that when clicking the "Help" link from the Box Webapp a user may be redirected to a blank page. Teams are actively investigating.