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[Major] Issue With Uploads
Incident
Report for Box
Resolved
We have concluded our monitoring window and no additional impact has been observed. We are considering the issue to be fully resolved. If you encounter any further issues with uploads in the UK region, please contact Box Support at https://support.box.com.
Monitoring
Our team has taken action that shows signs of remediation in the UK region. We are continuing to monitor metrics and will provide additional information as it becomes available. If issues persist when attempting to upload content via the Web App or Box Drive, please do not hesitate to submit a ticket at support.box.com.
Identified
Box continues remediation efforts to restore full functionality to Uploads in the UK Region. Users attempting to upload content may continue to observe some failures while remediation is in process.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating an issue where users in the UK Region are unable to upload files via Box.com and Box Drive. Box engineers are actively reviewing the issue. We will provide additional information as it becomes available.
This incident affected: Box Web Application (Uploads/Downloads) and Desktop Applications (Box Drive).