For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Medium] Customers may experience issues previewing files

Incident Report for Box

Resolved

Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

Posted Mar 18, 2026 - 11:00 PDT