For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Intermittent Upload failures and FTP connection issues
Incident Report for Box
Resolved
The monitoring period for this issue has ended. No further issues have been observed.
Posted Mar 21, 2016 - 10:52 PDT
Monitoring
All services have returned to fully operational at this time. Engineering is continuing to monitor the situation to ensure no more issues arise.
Posted Mar 17, 2016 - 18:23 PDT
Update
The FTP connection issues remain intermittent at this time. Engineering is continuing to address this in addition to the intermittent upload issues.
Posted Mar 17, 2016 - 14:44 PDT
Update
The FTP connection issues are currently resolved. Engineering is continuing to address the intermittent upload issues.
Posted Mar 17, 2016 - 08:18 PDT
Identified
Our engineers have identified intermittent issues with Uploads and FTP connections and are working to address it at this time.
Posted Mar 16, 2016 - 18:30 PDT
This incident affected: FTP.