For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
[Major] Issues with Box Relay
Postmortem
Incident Summary
Between April 29, 2025 at 2:28 PM and April 29, 5:25 PM PT, some Relay users may have experienced delays in workflow execution.
Analysis
During this period, the system experienced unusually high system load, resulting in a temporary bottleneck that delayed workflow execution for a subset of users. The root cause was identified as suboptimal resource allocation within the shared compute environment that powers Relay workflow executions.
Corrective Actions
Box has initiated the following corrective actions:
- Enhancement of internal tools to rebalance resource allocation.
- Planned architectural improvements to isolate high-volume customer activity and protect overall system performance.
We are continuously working to improve Box and want to make sure we are delivering the best product and user experience possible. We hope this has provided some clarity, and we are happy to answer any further questions you may have.
Sincerely,
The Box Team