For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Scheduled Resiliency Test Maintenance
Scheduled Maintenance Report for Box
This maintenance is now complete. Please contact Box Support via if you experience any issues.
Posted Jul 12, 2024 - 19:04 PDT
Starting Friday, July 12th at 5:00 PM PDT until 7:00 PM PDT, Box will be conducting Resiliency Testing, which may result in a brief service degradation. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via
Posted Jun 24, 2024 - 14:02 PDT
This scheduled maintenance affected: Box Platform / API (Content API, Content Preview, Search, Uploads/Downloads), Desktop Applications (Box Sync, Box Drive), Box Web Application (Uploads/Downloads, Collaboration, Search, Preview), and Mobile Applications (Preview, Search, Uploads/Downloads).