For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Major] Issue with Box Drive

Incident Report for Box

Update

We are continuing to work on a fix for this issue.
Posted Oct 15, 2026 - 04:15 PDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 15, 2026 - 03:10 PDT

Identified

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Posted Oct 15, 2026 - 02:10 PDT

Investigating

We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive

Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
Posted Oct 15, 2026 - 01:30 PDT
This incident affects: Desktop Applications (Box Sync).
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