On October 1, 2018 Box changed the methodology for sharing service updates to include issues with minor customer impact in an effort to provide greater transparency and faster notifications. Read about the changes here...
The monitoring period has ended, and no further impact has been observed. Our apologies for any inconvenience! If you continue to experience any further logout issues with the Box iOS app, please contact us at: https://support.box.com
Posted 7 months ago. Jul 03, 2018 - 20:29 PDT
We have resolved the issue with unexpected logouts on the Box iOS app. We are entering into a monitoring period to ensure no further impact is observed.
Posted 7 months ago. Jul 03, 2018 - 20:15 PDT
We have identified the root cause and we are working on fixing this issue.
Posted 7 months ago. Jul 03, 2018 - 19:52 PDT
We are currently investigating an unexpected logout issue with the Box iOS app that may be impacting some users. As a workaround, please use m.box.com on your browser to access Box from your iOS device.