For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some users are experiencing unexpected logouts with the Box iOS app

Incident Report for Box

Resolved

The monitoring period has ended, and no further impact has been observed. Our apologies for any inconvenience! If you continue to experience any further logout issues with the Box iOS app, please contact us at: https://support.box.com

Posted Jul 03, 2018 - 20:29 PDT

Monitoring

We have resolved the issue with unexpected logouts on the Box iOS app. We are entering into a monitoring period to ensure no further impact is observed.

Posted Jul 03, 2018 - 20:15 PDT

Identified

We have identified the root cause and we are working on fixing this issue.

Posted Jul 03, 2018 - 19:52 PDT

Investigating

We are currently investigating an unexpected logout issue with the Box iOS app that may be impacting some users. As a workaround, please use m.box.com on your browser to access Box from your iOS device.

Posted Jul 03, 2018 - 18:54 PDT