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[Medium] Increased FTP 530 Captcha errors

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. FTP and SFTP service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted Feb 27, 2026 - 15:51 PST

Update

We are continuing to monitor for any further issues.
Posted Feb 27, 2026 - 14:58 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 27, 2026 - 13:58 PST

Update

Box continues to investigate reports of Captcha errors issues with FTP and SFTP logins.
Posted Feb 27, 2026 - 13:15 PST

Investigating

We are investigating an ongoing issue affecting FTP and SFTP logins. We will provide more information as soon as it is available.
Posted Feb 27, 2026 - 12:02 PST
This incident affected: FTP.
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