Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we will update as more information is confirmed.
From January 12, 2022 at 9:50 PM PT until January 13, 2022 at 1:51 AM PT, some users may have experienced difficulties while working in Box. During this time, customers were not able to access Box Sign. The issue occurred due to a new firewall change in an effort to improve performance and security. We were able to resolve the issue by rolling back the new change. In addition, we are working to improve our validation and verification processes to prevent similar issues from occurring in the future.
We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. We will publish the results as soon as we have concluded our investigation.
We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.
The Box Team