For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some Users are Unable to Submit Support Cases on the Box Community
Incident Report for Box
Resolved
The issue with submitting support cases via the Box Community has been resolved. We apologize for any inconvenience.
Posted Mar 23, 2016 - 12:15 PDT
Investigating
Some users may be unable to submit a case through the web form on the Box Community. We are actively investigating.
Posted Mar 23, 2016 - 10:01 PDT