For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
[Minor] Issue affecting Logins
Incident
Report for Box
Resolved
This incident has been resolved.
Update
After a period of monitoring, we have confirmed that the issues affecting Login are now resolved. Service has been restored to full functionality.
If you continue to experience any issues, please contact Box Support at https://support.box.com.
If you continue to experience any issues, please contact Box Support at https://support.box.com.
Monitoring
A fix has been implemented to address the issue, and we are observing recovery. Customers should now be seeing improvement when attempting to log in.
Our team will continue to monitor the service to ensure full stability is restored. We will provide another update once the incident is resolved or if the status changes.
Our team will continue to monitor the service to ensure full stability is restored. We will provide another update once the incident is resolved or if the status changes.
Identified
We have identified the cause of the issue. Our team is now actively working on implementing a solution.
Investigating
Our team is investigating reports of issues affecting Logins. Some customers may be experiencing errors or delays when attempting to log in to their Box accounts.
We are working to identify the cause and will provide another update as soon as more information is available.
We are working to identify the cause and will provide another update as soon as more information is available.
This incident affected: Box Web Application (Login/SSO).