For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
Some users may be experiencing issues accessing Box
Incident
Report for Box
Resolved
The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com
Monitoring
Access to Box has been restored. Box engineering teams are continuing to monitor services to ensure no further impact.
Update
Access to Box services may still be intermittent for some users. Box engineering teams have observed a decrease in access issues and are continuing to remediate the issue.
Update
Access to Box continues to be intermittent. Box engineering teams are actively mitigating impact to stabilize availability.
Update
Access to Box continues to be intermittent. Box engineers are actively isolating the root cause of the issue and working to mitigate impact.
Update
Access to Box continues to be intermittent. Box engineers are in the process of investigating this issue.
Investigating
Some users may be experiencing issues while accessing box.com. Our engineering team is currently investigating.
This incident affected: Box Platform / API (Content API, Content Preview), Desktop Applications (Box Sync), and FTP.