For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

New User Sign Ups May Not Work

Incident Report for Box

Resolved

The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com
Posted Jan 10, 2017 - 15:04 PST

Monitoring

Box Engineers have remediated the issue, and sign ups should be working again as expected. We will monitor to ensure no further issues.
Posted Jan 10, 2017 - 14:43 PST

Identified

New users signing up for Box may be unable to sign up. Our engineers have identified the issue and are working to resolve it.
Posted Jan 10, 2017 - 14:27 PST

Investigating

New users signing up for Box may be unable to sign up. Our engineers are currently investigating the issue.
Posted Jan 10, 2017 - 14:12 PST
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