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[Minor] Issues with Email Notification Delivery
Incident Report for Box
Resolved
We're considering the issue fully resolved at this time. If you receive any new issues, please let us know at https://support.box.com.
Posted Sep 12, 2020 - 23:13 PDT
Monitoring
Notifications continue to be delivered as expected and previously queued emails are being processed. We’re monitoring the email notification delivery service to ensure full stability. We’ll provide more updates and information as soon as possible.
Posted Sep 12, 2020 - 18:39 PDT
Identified
We have taken steps to remediate impact and observed email notification delivery rates for the affected notification types (confirmation, upload, download, preview, delete, and comment notifications) have returned to normal. Previously queued emails are also being processed. We appreciate your patience and will provide more updates and information as soon as possible.
Posted Sep 12, 2020 - 10:31 PDT
Investigating
We are currently investigating an issue with sending notification emails for confirmation, uploads, downloads, previews, deletes, and comments. The affected email types are not currently being sent, but are still being queued for delivery. We will provide more updates as soon as possible.
Posted Sep 12, 2020 - 08:56 PDT
This incident affected: Box Web Application (Email Notifications).