For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Medium] Issues with Box Drive

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Posted May 22, 2026 - 02:18 PDT

Monitoring

We have resolved the issue impacting Box Drive. We are continuing to monitor to ensure no further impact is observed

Posted May 22, 2026 - 02:15 PDT

Investigating

Our team is investigating an issue with Logins for Box Drive. Users attempting to log in to Box Drive may see errors or timeouts. Users encountering this issue can log in to the Box Web Application as a temporary workaround. We will provide additional information as it becomes available.

Posted May 22, 2026 - 01:46 PDT

This incident affected: Desktop Applications (Box Drive).