After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted Apr 13, 2025 - 19:30 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 13, 2025 - 19:11 PDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 13, 2025 - 18:38 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 13, 2025 - 17:43 PDT
Investigating
We are investigating an ongoing issue affecting the Box API, uploads, downloads, logins, and Box Notes. We will provide more information as soon as it is available.
Posted Apr 13, 2025 - 17:24 PDT
This incident affected: Box Platform / API (Content API, Uploads/Downloads), Box Web Application (Login/SSO, Uploads/Downloads), and Box Notes (Web Application).
