For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Box Notes May Be Unavailable for Some Users
Incident Report for Box
Resolved
The monitoring period has ended for this issue and no further impact has been observed. If you are still experiencing issues using the Box Notes service, please contact the Box User Services team via https://community.box.com/help.
Posted Nov 10, 2017 - 00:23 PST
Monitoring
Box Engineers have remediated the issue, and is monitoring to ensure no further impact.
Posted Nov 10, 2017 - 00:13 PST
Investigating
Box Engineering is currently investigating an issue where some users may receive a Service Unavailable error when trying to access Box Notes
Posted Nov 10, 2017 - 00:04 PST