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[Major] Delay in generating Admin Reports and latency to the Events API endpoint
Incident Report for Box
Resolved
We have concluded our monitoring and are still not seeing new customer impact. If you are seeing any new issues, please let us know at https://support.box.com.
Posted Apr 21, 2021 - 12:18 PDT
Monitoring
We have seen a significant decrease in new customer impact. We will continue to monitor and provide another update.
Posted Apr 21, 2021 - 09:55 PDT
Update
We are seeing a small improvement with latency to Admin Reports and Events API. We will provide another update tomorrow at 10 AM PT.
Posted Apr 20, 2021 - 18:10 PDT
Update
We are continuing to investigate this issue. We will provide an update at 6 PM PT or the next status change.
Posted Apr 20, 2021 - 11:46 PDT
Update
We continue to see latency with our Admin Reports and Events API. We will provide another update with the next change in status.
Posted Apr 19, 2021 - 17:39 PDT
Investigating
We are seeing latencies with Admin Reports and the Events API. Please look out for our next update.
Posted Apr 19, 2021 - 11:57 PDT
Monitoring
We are no longer seeing customer delays to Admin Reports or latencies to the Events API. We will continue to monitor and provide an update in one hour.
Posted Apr 19, 2021 - 11:32 PDT
Investigating
We are investigating an issue impacting Admin Reports run by Admin/Co-Admins in the Admin Console and delay to the Admin Events API endpoint. We will provide more information as soon as it is available.
Posted Apr 19, 2021 - 09:19 PDT
This incident affected: Box Platform / API (Content API) and Box Web Application (Admin Console & Functionality).