For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some users may be experiencing issues accessing Box
Incident Report for Box
Resolved
The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com
Posted Dec 21, 2016 - 13:00 PST
Monitoring
Access to Box has been restored. Box engineering teams are continuing to monitor services to ensure no further impact.
Posted Dec 21, 2016 - 12:07 PST
Identified
Box Engineers have isolated the suspected cause of the current event and are actively taking steps to remediate.
Posted Dec 21, 2016 - 12:03 PST
Investigating
Some users may be experiencing issues while accessing box.com. Our engineering team is currently investigating.
Posted Dec 21, 2016 - 11:51 PST
This incident affected: Box Platform / API (Content API, Content Preview), Desktop Applications (Box Sync), Box Web Application (Email Notifications), and FTP.
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