For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Minor] Issue with Logins and Note Creation
Incident Report for Box

We recently addressed issues affecting Public API, Downloads and Uploads. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future.

Between 7:17AM and 7:27AM PDT on June 12, 2023, some users may have experienced difficulties while working in Box. During this time, users may have experienced degraded performance or difficulty accessing Public API, Downloads, and Uploads. The issue occurred as a result of a cut fiber line on a third-party cloud provider’s network. The issue resolved once the cloud network was able to more evenly distribute traffic to address this issue.


Prior to the impacted timeframe, one of our third-party cloud providers experienced a cut fiber line. As a result, there was temporary packet loss between two data centers resulting communications issues across Public API, Downloads, Uploads and Web Logins. In response, traffic was subsequently rerouted around the impacted line; however, some Box users may have temporarily experienced degraded performance due to backup links approaching saturation as traffic was rerouted. The impact was resolved as soon as the cloud network was able to appropriately distribute traffic to account for this issue.

Corrective Actions

The following corrective actions have been completed or are planned:

  • Redundancy is already in place to prevent a complete outage.
  • Cloud provider is investigating adding capacity to prevent any future degradation during an event.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. 


The Box Team

Posted Jul 30, 2023 - 16:57 PDT

From approximately 07:17 AM to 07:27 AM US Pacific time, we had an issue impacting logins and Note creation to Box. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you are currently seeing any issues, please let us know at
Posted Jun 12, 2023 - 05:00 PDT