For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some users may be experiencing issues with Box Search

Incident Report for Box

Resolved

No further issues have been observed with Box's Search services. Please contact our Box User Services team at https://community.box.com/t5/Contact-Support/ct-p/BoxSupport if you are still experiencing any issues.

Posted Nov 28, 2017 - 14:06 PST

Monitoring

Box Engineering has resolved the issues with the Search services and are monitoring to ensure no further impact is observed.

Posted Nov 28, 2017 - 13:43 PST

Investigating

Box Engineering is currently investigating an issue with the Box Search service. Some users may see issues using the search function in the web application (Box.com), Box Drive or using the Search API endpoint.

Posted Nov 28, 2017 - 13:13 PST