For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
[No Impact - Posted in Error] Issues with Box Services
Incident
Report for Box
Resolved
After further review, the investigation indicates there is no observed customer impact at this time. Box Engineers are actively monitoring the site to ensure everything is operating normally. We apologize for the alert sent through our status site in error this evening.
Investigating
We are investigating an issue affecting all Box features. We will provide more information as it becomes available.
This incident affected: Box Platform / API (Content API, Content Preview, Authentication (OAuth 2.0 / JWT), Search, Uploads/Downloads, Webhooks), Box Web Application (Login/SSO, Uploads/Downloads, Collaboration, Search, Preview, Sharing (Shared Links), Email Notifications, Admin Console & Functionality, Governance (Retention), Workflows and Automations, Comments and Tasks, Accessible Site (a.box.com)), Desktop Applications (Login/SSO, Box Sync, Box Drive, Box Edit / Tools), Mobile Applications (Login/SSO, Preview, Search, Uploads/Downloads, Mobile-Optimized Website (m.box.com)), and Box Relay, Developer Console / Docs (developer.box.com), FTP, Box Website.