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[Outage] Users May Experience Issues Accessing Box

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Posted May 28, 2019 - 09:26 PDT

Monitoring

Steps have been taken to remediate this issue and we are monitoring for any further impact.

Posted May 28, 2019 - 08:55 PDT

Investigating

We are investigating reports of users experiencing issues accessing Box from approximately 7:55AM to 8:04AM PDT. We will provide more information as it becomes available.

Posted May 28, 2019 - 08:28 PDT

This incident affected: Box Platform / API (Content API, Content Preview, Authentication (OAuth 2.0 / JWT), Search, Uploads/Downloads, Webhooks), Box Web Application (Login/SSO, Uploads/Downloads, Collaboration, Search, Preview, Sharing (Shared Links), Email Notifications, Admin Console & Functionality, Governance (Retention), Workflows and Automations, Comments and Tasks, Accessible Site (a.box.com)), Desktop Applications (Login/SSO, Box Sync, Box Drive, Box Edit / Tools), Mobile Applications (Login/SSO, Preview, Search, Uploads/Downloads, Mobile-Optimized Website (m.box.com)), Partners / Integrations (Microsoft Office Integration, Apple iWork, Box for Salesforce, Google Apps), Box Notes (Web Application), and FTP.