For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some users may be experiencing issues with delayed email notifications

Incident Report for Box

Resolved

The remaining backlog of emails have now been processed and no further impact has been observed. If you continue to see issues with email notifications, please contact Box User Services at https://community.box.com/t5/custom/page/page-id/BoxSupportOptions.

Posted Aug 18, 2017 - 12:07 PDT

Monitoring

Box Engineering has identified and remediated an issue with Box's email notifications. There remains a backlog of email notifications that are being processed and the team is monitoring to ensure no further impact is observed.

Posted Aug 18, 2017 - 09:37 PDT