For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
Some users may be experiencing issues accessing Box
Incident
Report for Box
Resolved
The monitoring period for this issue has ended and no further issues have been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help
Monitoring
Access to the Box Marketing Site (https://www.box.com) has been restored. Box Network Engineers are continuing to monitor services to ensure no further impact.
Update
The Box Marketing site (https://www.box.com/home) remains intermittently inaccessible to some users due to localized ISP issue. Alternate login domains to access your Box account include https://app.box.com and https://account.box.com.
Update
While an investigation continues, the main Box marketing site (https://www.box.com) appears to be seeing the largest impact of a blank page. Alternate login domains to access your Box account include https://app.box.com and https://account.box.com
Identified
Due to a network link issue on the East Coast, some customers in limited regions may see issues accessing Box.com. While Box Network Engineers remediated the initial issue, there continues to be some limited impact that is being actively investigated at this time.