Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

On February 14, 2024 between 11:00 AM PST and 11:32 AM PST, a small percentage of users using MFA (multi-factor authentication) may have experienced difficulties logging into Box. The issue occurred as a result of a temporary failure of an underlying network component provided by one of our third-party service providers. The issue self resolved when the service provider addressed the issue.

We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. 

Sincerely,
The Box Team