For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Major] Issues with Logins
Incident Report for Box

Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

On February 14, 2024 between 11:00 AM PST and 11:32 AM PST, a small percentage of users using MFA (multi-factor authentication) may have experienced difficulties logging into Box. The issue occurred as a result of a temporary failure of an underlying network component provided by one of our third-party service providers. The issue self resolved when the service provider addressed the issue.

We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. 

The Box Team

Posted Feb 22, 2024 - 12:02 PST

After further monitoring, this incident is now considered resolved. All logins have has been restored to full functionality. If you continue to experience any issues, please contact Box Support at
Posted Feb 14, 2024 - 12:36 PST
Our team has taken steps to remediate this issue and the login service should be returning to full functionality. We are continuing to monitor for any additional impact.
Posted Feb 14, 2024 - 12:23 PST
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Posted Feb 14, 2024 - 11:53 PST
Our team is investigating an issue with Logins within Box. Users attempting to log in to Box may see errors or timeouts. We will provide additional information as it becomes available.
Posted Feb 14, 2024 - 11:22 PST
This incident affected: Box Web Application (Login/SSO) and Desktop Applications (Login/SSO).