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[Major] Customers may have been experiencing issues with Admin Console
Incident Report for Box

We recently addressed an issue affecting Admin Console. We would like to take the opportunity to further explain the issue and the steps we have taken to keep them from happening in the future.

Between 1:33 AM PDT and 2:08 AM PDT on June 22, 2023, some users may have experienced difficulties while working in Box. During this time, users may have experienced blank Admin Console (AC) pages. The issue occurred as a result of a recent code change in our ongoing effort to enhance the performance and resiliency of our deployment workflow. We were able to resolve the issue by reverting to the previous version. In addition, we are working on improving our deployment processes to prevent similar issues from occurring in the future. 


We recently migrated a critical functionality of our deployment workflow to a new system. Unfortunately, this change resulted in an unexpected issue with a downstream service due to a misconfiguration. As a consequence, only a partial set of files got copied correctly during the release, leading to missing required files and causing users to see a blank page when accessing the Admin Console.

Corrective Actions

The following corrective actions have been completed or are planned:

  • Include additional validation steps in our post deployment procedure.
  • Simplify the deployment process by eliminating reliance on the downstream service at fault in this incident.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. 


The Box Team

Posted Jul 07, 2023 - 09:43 PDT

Between 00:52 - 02:15 AM PDT customers may have been unable to access Admin Console. After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at
Posted Jun 22, 2023 - 03:04 PDT
This incident affected: Box Web Application (Admin Console & Functionality).