For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[RESOLVED] Crocodoc Service Unavailable

Incident Report for Box

Resolved

After monitoring, we have seen no further issues with Crocodoc. At this time the issue is fully resolved. If you experience any issues, please contact support at https://community.box.com

Posted Sep 11, 2015 - 11:47 PDT

Monitoring

The Crocodoc service has been restored. Engineers will continue monitoring to ensure stability. Please report any new issues at https://support.box.com.

Posted Sep 11, 2015 - 09:21 PDT

Investigating

The Crocodoc service is currently unavailable for many users. Our engineering teams are actively investigating.

Posted Sep 11, 2015 - 08:41 PDT