We recently addressed issues affecting Downloads, Uploads, Public API, and Box Notes. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future.
Between 1:56 pm and 2:06 pm PT on Friday, Nov 1st, 2019, some users may have experienced difficulties while working in Box. During this time, users experienced degradation to services such as Downloads, Uploads, Public API, and Box Notes due to the database server experiencing a hardware failure. We were able to resolve the issue by failing over the database to a healthy server. In addition, we are working to improve our hardware testing and validation processes to prevent similar issues from occurring in the future.
We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here, but, if we have not, we would be happy to answer any questions you may still have. Please reach out to us with any additional concerns.
The Box Team