[Critical] Issues with the Admin Console

Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

On December 10, 2024 between 4:01PM PST and 4:26PM PST, some users may have experienced difficulties while working in Box. During this time, some customers might have experienced issues loading Admin Console. The issue occurred due to mismatch in React framework versions on different Box applications. We were able to resolve the issue by reverting the code change. In addition, we are updating our monitoring dashboards to include more alerts for such an edge case to prevent similar issues from occurring in the future. 

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We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. 

Sincerely,

The Box Team