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[Major] Issue delayed information in Admin Reports
Incident Report for Box
Resolved
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Posted Sep 11, 2021 - 13:03 PDT
Monitoring
A fix has been implemented for the delayed information. We are seeing recovery in regards to the Reports being generated when exporting. We will continue to monitor the issue to assure full recovery.
Posted Sep 11, 2021 - 09:03 PDT
Identified
We are continuing to work on this issue. We'll provide another update later today at 9:00 pm Pacific or at the next change in status.
Posted Sep 10, 2021 - 16:22 PDT
Update
A fix has been implemented for the delayed information. We are seeing some recover in regards to the Reports being generated when exporting. We will continue to monitor the issue to assure recovery.
Posted Sep 09, 2021 - 21:13 PDT
Monitoring
A fix has been implemented for the delayed information. We are seeing some recover in regards to the Reports being generated when exporting. We will continue to monitor the issue to assure recovery.
Posted Sep 09, 2021 - 20:21 PDT
Identified
We are currently investigating an issue that is impacting information in exported reporting on the new Data Platform (https://support.box.com/hc/en-us/articles/360056766673-Viewing-Report-Status). Users may not see recent information for reports. Information can still be found by running the report as 'view' or accessing through Events API stream. We will return with more information soon.
Posted Sep 09, 2021 - 15:50 PDT
This incident affected: Box Web Application (Admin Console & Functionality).