Admin Console unavailable for some Box users

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

The monitoring period for this issue has ended and no further impact has been observed. Please report any outstanding issues to Box User Services via https://community.box.com/help

Posted Sep 30, 2016 - 12:12 PDT

Monitoring

Engineering has identified and stabilized the issue. The team is continuing to monitor the issue to confirm no further impact.

Posted Sep 30, 2016 - 11:34 PDT

Investigating

Some Admins and Co-Admins may experience some issues accessing the Box Admin Console. Engineering is currently investigating the issue.

Posted Sep 30, 2016 - 09:07 PDT