For more informtion about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Planned Maintenance of Box Services starting Saturday, June 27
Scheduled Maintenance Report for Box
Completed
The scheduled maintenance is now complete.
Posted Jun 28, 2020 - 15:22 PDT
In progress
Scheduled maintenance is currently in progress.
Posted Jun 27, 2020 - 08:02 PDT
Scheduled
To provide additional transparency during this COVID-19 and remote work period and as a courtesy to our users we provide the following notification:

This weekend, June 27th and 28th, Box will perform planned maintenance on our compute infrastructure. The maintenance will take place throughout the weekend beginning Saturday, June 27th at 8:00 AM PDT and concluding by 11:59pm PDT, Sunday June 28th. While we are performing this maintenance, customer traffic will be served by other compute clusters Box's data centers. Impact is not expected and we have built a detailed test and execution plan. We will also closely monitor the status of the Box Services throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site.
Posted Jun 24, 2020 - 13:35 PDT
This scheduled maintenance affected: Box Web Application (Login/SSO, Uploads/Downloads, Collaboration, Search, Preview, Sharing (Shared Links), Email Notifications, Admin Console & Functionality, Governance (Retention, Legal Holds), Workflows and Automations, Comments and Tasks, Accessible Site (a.box.com)), Box Notes (Web Application, Desktop Client), Mobile Applications (Login/SSO, Preview, Search, Uploads/Downloads, Mobile-Optimized Website (m.box.com)), Partners / Integrations (Microsoft Online, Apple iWork, Box for Salesforce, Google Apps, NetSuite), Box Platform / API (Content API, Content Preview, Authentication (OAuth 2.0 / JWT), Search, Uploads/Downloads, Webhooks), Desktop Applications (Login/SSO, Box Sync, Box Drive, Box Edit / Tools), and Box Relay, Developer Console / Docs (developer.box.com), FTP, Box Website.