For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some Users are Unable to Submit Support Cases on the Box Community

Incident Report for Box

Resolved

The web case submission workflow has been resolved. We apologize for any inconvenience.

Posted Mar 29, 2016 - 21:25 PDT

Update

Submitting support cases through the Box Community remains an intermittent problem. The root cause has been traced to a connectivity issue with a third-party integration. We are in close contact with this vendor to monitor their progress toward resolution.

Posted Mar 29, 2016 - 14:50 PDT

Identified

When attempting to submit a support case through the Box Community, some users may see "Error in template" and will unable to proceed further. We are actively investigating.

Posted Mar 29, 2016 - 08:02 PDT