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Some Users are Unable to Submit Support Cases on the Box Community
Incident Report for Box
The web case submission workflow has been resolved. We apologize for any inconvenience.
Posted about 2 years ago. Mar 29, 2016 - 21:25 PDT
Submitting support cases through the Box Community remains an intermittent problem. The root cause has been traced to a connectivity issue with a third-party integration. We are in close contact with this vendor to monitor their progress toward resolution.
Posted about 2 years ago. Mar 29, 2016 - 14:50 PDT
When attempting to submit a support case through the Box Community, some users may see "Error in template" and will unable to proceed further. We are actively investigating.
Posted about 2 years ago. Mar 29, 2016 - 08:02 PDT