For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some Users Unable to Access Box Relay

Incident Report for Box

Resolved

Box Engineers have confirmed with IBM that issues with Box Relay are fully resolved. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help

Posted Dec 15, 2017 - 11:10 PST

Identified

Box Engineering has identified the underlying cause of the issue and is actively working with IBM to remediate the impact to Box Relay.

Posted Dec 15, 2017 - 11:03 PST

Investigating

Box Engineering is investigating an issue related to Box Relay. Users of this application may receive a 503 error when attempting to access the service.

Posted Dec 15, 2017 - 10:49 PST