For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Issue with Box Services

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Posted Jul 25, 2019 - 13:09 PDT

Monitoring

We have resolved the issue impacting Box services. We are continuing to monitor to ensure no further impact is observed

Posted Jul 25, 2019 - 12:57 PDT

Investigating

We are currently investigating an issue with Box services. We will provide more information as it becomes available.

Posted Jul 25, 2019 - 12:53 PDT

This incident affected: Box Platform / API (Content API), Box Web Application (Login/SSO, Uploads/Downloads), and Box Notes (Web Application).