For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Minor] Box Uploads issue (5:15 PM Pacific to 5:30 PM Pacific)

Incident Report for Box

Resolved

We have identified and resolved the underlying cause of the upload issues from 5:15 PM Pacific to 5:30 PM Pacific today. No issues were observed outside of that timeframe.
If you are experiencing upload issues, please let us know at https://support.box.com.
Posted Aug 15, 2018 - 20:31 PDT

Update

We are still investigating the upload issues from 5:15 PM Pacific to 5:30 PM Pacific today. No further impact has been observed outside of the timeframe.
There is no current impact to Box's Uploads services at this time.
Posted Aug 15, 2018 - 19:09 PDT

Investigating

We are investigating an issue with our Uploads services that occurred from approximately 5:15 PM Pacific to 5:30 PM Pacific. A small subset of users may have seen issues uploading files during this time.

There is no current impact to Box's Uploads services at this time.
Posted Aug 15, 2018 - 17:44 PDT
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