For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some users may be experiencing issues with Search

Incident Report for Box

Resolved

The monitoring period has ended and no further impact to affected services has been observed. If you're still experiencing issues, please contact the Box User Services team via https://community.box.com/help.

Posted Mar 06, 2017 - 13:39 PST

Monitoring

Box engineering has identified the cause of the issues and has taken steps to remediate impact to affected search service. Engineering is currently monitoring the service to ensure no further impact is observed.

Posted Mar 06, 2017 - 13:17 PST

Investigating

Box Engineering is currently investigating issue with the Search service. Users may see the error message "There was a problem searching. Please try again later."

Posted Mar 06, 2017 - 12:34 PST