After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted Jun 25, 2026 - 14:47 PDT
Monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact.
Posted Jun 25, 2026 - 13:29 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 25, 2026 - 12:59 PDT
Identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Posted Jun 25, 2026 - 12:50 PDT
Investigating
Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.
Posted Jun 25, 2026 - 12:29 PDT
This incident affected: Box Web Application (Uploads/Downloads).
