After further monitoring, this incident is now considered resolved. All Box services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted Oct 19, 2026 - 20:47 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 19, 2026 - 20:11 PDT
Update
Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.
Posted Oct 19, 2026 - 19:33 PDT
Investigating
Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.
Posted Oct 19, 2026 - 19:19 PDT
This incident affected: Box Platform / API (Content API, Box Sign) and Box Web Application (Uploads/Downloads, Box Sign).
