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[Medium] Customers may experience issues with Uploads and Downloads for the UK zone

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Posted Feb 25, 2026 - 06:16 PST

Update

Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact.

Posted Feb 25, 2026 - 05:58 PST

Monitoring

Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact.

Posted Feb 25, 2026 - 05:45 PST

Identified

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Posted Feb 25, 2026 - 05:00 PST

This incident affected: Box Web Application (Uploads/Downloads).